Privacy Policy

Account details

When you create a Campyavan account, we collect your name, email address, and phone number. Hosts provide property details—location, facilities, and house rules. Travelers tell us about their vehicles so we can match them with suitable sites.

Booking information

We collect your stay dates, guest count, and messages between hosts and travelers. Payment details are processed securely through Stripe—we never see or store your full credit card number.

Technical data

We collect your stay dates, guest count, and messages between hosts and travelers. Payment details are processed securely through Stripe—we never see or store your full credit card number.

We use your information to:

• Connect hosts and travelers and facilitate bookings
• Process payments and send booking confirmations
• Provide customer support when things go wrong
• Improve the platform based on how people use it
• Comply with tax and legal requirements

We send booking updates and occasional suggestions for sites you might like. You can opt out of suggestions anytime. We never sell your personal information.

Other Campyavan users

When a booking is confirmed, hosts and travelers see each other's contact details (name, phone, email) to coordinate check-in and arrival. Before confirmation, your full details stay private.

Service providers

We work with companies that help run Campyavan:

• Stripe processes payments
• Email services send confirmations
• Cloud servers store your data securely
• Analytics tools help us improve the platform

These companies only access what they need and must protect your information.

Business partners

With your permission, we may share information with rental agencies or tourism partners you choose to connect with.

Legal requirements

We share information when legally required—responding to court orders, complying with tax laws, or protecting someone's safety.

You're in control of your information. You can:

• Update your profile anytime in account settings
• Request a copy of your data (we'll send it within 30 days)
• Delete your account and information
• Unsubscribe from marketing emails

Email us at support@campyavan.com to make any of these requests.

Your data is encrypted during transmission and stored on secure servers. If a data breach affects you, we'll notify you immediately and explain what happened.

• Active accounts: while you use Campyavan
• Closed accounts: most data deleted within 90 days
• Booking and payment records: 7 years (required for tax compliance)

We use cookies to remember your login, keep your session active, and understand which features people use. You can manage cookies in your browser settings, though some features may not work if you disable them entirely.

We may update this policy from time to time. Significant changes will be emailed to you before they take effect. The "Last updated" date at the top shows our most recent revision.

Email: support@campyavan.com
Mail: Campyavan Ltd, 361 Tuam Street, Phillipstown, Ōtautahi Christchurch, New Zealand