Terms and Conditions

Campyavan connects people traveling in campervans, motorhomes and cars with people who have space to share. We're the platform—we help you find each other, handle bookings and payments, and provide support if needed.

What we're not: We don't own properties listed on Campyavan and we're not party to agreements between hosts and travelers. Bookings happen directly between you. This means we're not responsible for verifying sites and listings. We're not responsible for what happens during stays—site conditions, injuries, theft, damage, or disputes. We may help facilitate communication or provide support where issues arise, but we are not required to resolve disputes or guarantee outcomes.

You must:

• Be at least 18 years old
• Provide accurate, truthful information
• Have legal authority to list a property or book a site

Legal compliance

You're responsible for:

• Following district council rules on short-stay hosting, land use, and zoning
• Complying with Building Code requirements if offering amenities
• Checking fire restrictions at checkitsalright.nz regularly
• Understanding and meeting your tax obligations

Tax and GST: Campyavan collects and remits GST on your behalf based on your registration status, but you must declare income to IRD (NZ) or ATO (AU) as required by law.

Accurate listings

Your listing must be honest and current:

• Use recent photos of actual camping areas
• Describe your site truthfully (size, terrain, amenities, downsides like noise or rough access)
• Be clear about what's included and any extra charges
• Set clear rules around quiet hours, rubbish removal policies, and if pets and children are allowed
• Keep your calendar up to date

Communication

• Respond to booking requests within 24 hours
• Provide clear arrival instructions: check-in time, address, gate codes, parking location
• Only cancel for genuine emergencies or safety concerns
• Contact guests immediately to explain what happened if you must cancel
• Frequent cancellations may result in account suspension

Site standards

• Keep the site tidy and clear of hazards
• Ensure amenities are clean and working
• Mark dangers clearly
• Inform guests about current fire restrictions using checkitsalright.nz
• Direct guests to the nearest rubbish disposal site and wastewater dump station

Property protection

• Report any theft, property damage, or concerning behaviour to Campyavan
• Contact the local authorities where necessary
• Secure your valuables and don't leave items in a way that invites theft

Fair treatment

You cannot decline bookings based on race, gender, disability, religion, sexual orientation, nationality, or other protected characteristics. Declining must be based on legitimate reasons—availability, vehicle suitability, or genuine safety concerns.

Payment and payouts

You'll be paid automatically 1–3 days after each stay completes. If a booking is cancelled more than 48 hours before check-in, a full refund is given to the guest and no payment will be made to the host.

If Campyavan incurs costs, refunds, chargebacks, penalties, or other losses arising from a booking due to a Host's breach of these Terms, listing inaccuracies, failure to provide the agreed site, rule violations, or proven host fault, Campyavan may recover those amounts by offsetting them against any future payouts or amounts otherwise payable to the Host. Campyavan will:

• Apply offsets only to amounts reasonably attributable to the Host's actions or omissions
• Provide notice of the adjustment and a breakdown of the amounts applied

Offsets will never exceed the Host's total earnings from Campyavan unless otherwise required by law. Where a Host has no future payouts or insufficient balance to cover amounts owed to Campyavan as a result of proven host fault, Campyavan may issue an invoice for the outstanding balance. Any such invoice will:

• Be limited to direct, reasonable losses incurred
• Include supporting details
• Be payable within 14 days of issue

Campyavan will not pursue recovery for guest-initiated cancellations or issues not attributable to the Host.

Proven Host Fault includes, but is not limited to:

• The site being unavailable, unsafe, or materially different from the listing
• Denial of access to a confirmed booking
• Breach of house rules, local laws, or Campyavan policies
• Misrepresentation of amenities, access, or vehicle suitability
• Host-initiated cancellation without a permitted reason

Proven Host Fault does not include:

• Guest cancellations made in accordance with the applicable cancellation policy
• Weather events, force majeure, or issues outside the Host's reasonable control
• Platform-initiated refunds made as a goodwill gesture

Honest information

You must:

• Provide truthful details about your vehicle and self-containment status
• Only book sites that are suitable for your vehicle
• Declare accurate guest counts
• Mention if you're bringing pets or children

Respecting sites and hosts

• Follow check-in times, quiet hours, and house rules
• Stay within designated areas
• Be considerate of neighbors (keep noise down, be discreet with outdoor activities)
• Ask hosts for permission before using BBQs or gas cookers and check fire safety rules at checkitsalright.nz

Leave no trace

• Take all rubbish unless bins are provided
• Never dump grey water on the ground. Only use designated dump stations
• Use onboard toilet systems if no facilities are provided. Never relieve yourself outdoors
• Don't damage vegetation, fences, or structures

Safety

• Ensure your vehicle is roadworthy, insured, and suitable for the terrain
• Check weather and road conditions before traveling
• Never light open fires or use fireworks
• Secure your own valuables at all times
• You're liable for any damage you cause to the host's property

How payment works

Payments are processed securely through Stripe. Your total includes the nightly rate, Campyavan's service fee, and GST. All fees are shown before you confirm. A temporary security hold may be placed on your payment method for verified damage, theft, or disputes. We'll notify you before finalizing any charge.

Cancellations

Travelers:

• Cancel 48+ hours before check-in: 100% refund (including fees)
• Cancel within 48 hours: no refund (unless exceptional circumstances like serious illness or emergency)
• No-show: charged full amount

Hosts:

• May only cancel for emergencies or safety reasons. Repeated cancellations lead to account suspension
• Contact support@campyavan.com if you need to cancel
• Guest receives full refund
• No-show: guest will be refunded in full and host will receive a warning

Temporary access

• Bookings made through Campyavan grant travellers temporary permission to access a site for the booked dates only
• A booking does not create a tenancy, lease, licence to occupy, or any ongoing right to access the land or property
• Access ends automatically at check-out unless otherwise agreed directly between host and traveller

You use Campyavan at your own risk. We're not responsible for:

• Injuries, illness, or accidents
• Theft or damage to vehicles or property
• Listing accuracy or site conditions
• Weather, road conditions, or access issues
• Violations of district council rules on short-stay hosting, land use, and zoning

Both hosts and travelers should maintain appropriate insurance. We'll help mediate disputes where possible but aren't obligated to provide compensation beyond our cancellation policy.

Everyone must follow the Campyavan Code. You also can't:

• Use Campyavan for unlawful, misleading, or deceptive purposes
• Harass, threaten, discriminate against, or abuse other users
• Provide false information
• Damage property or the environment
• Use the platform for illegal purposes
• Bypass our payment system
• Copy or scrape platform content and data
• Create multiple accounts

Serious or repeated breaches may result in account suspension, removal of listings, or permanent account closure without the right to any refunds. Serious violations may be reported to authorities.

When you post photos, reviews, or other content, you confirm you own the content or have rights to share it. You keep ownership of this content, but you give Campyavan permission to use this content to promote the platform. By posting content on Campyavan, you give us permission to use it to operate, promote, and improve the platform.

Campyavan provides the platform "as is" without warranties. We work hard to keep things running smoothly, but we can't guarantee the platform will always be available or error-free, or that listings are accurate. To the maximum extent permitted by law, we're not liable for indirect, incidental, or consequential damages. Nothing in these terms excludes rights you have under New Zealand's Consumer Guarantees Act or Australia's Consumer Law.

We may update these terms. Significant changes will be emailed 30 days before they take effect. Continued use means you accept the updates. We can suspend or terminate accounts that violate these terms or threaten community safety. You can close your account anytime by contacting us.

Email: support@campyavan.com
Mail: Campyavan Ltd, 361 Tuam Street, Phillipstown, Ōtautahi Christchurch, New Zealand